Merchant Onboarding Specialist - Empowering Business Growth

Join Sarawak Information Systems Sdn. Bhd. as a Merchant Onboarding Specialist and play a pivotal role in empowering businesses through seamless integration, tailored solutions, and exceptional support. Based in the vibrant hub of Canggu, Bali, you'll be at the forefront of helping merchants unlock their full potential. Our company, a leading provider of innovative payment solutions, is committed to fostering growth and success for our clients. In this role, you'll work closely with merchants, understanding their unique needs and delivering customized onboarding experiences that drive engagement and revenue.

As a Merchant Onboarding Specialist, your daily tasks will involve guiding merchants through the onboarding process, ensuring a smooth and efficient setup. You'll leverage your expertise in payment processing systems, such as Stripe, PayPal, and Adyen, to integrate merchants seamlessly into our platform. Additionally, you'll provide ongoing support, addressing any issues or concerns that may arise, and ensuring our clients have a positive experience with our services. With a focus on building strong relationships and delivering exceptional results, this role offers a unique opportunity to make a tangible impact on business growth.

📋 Tanggung Jawab Pekerjaan

• Guide merchants through the onboarding process, ensuring a seamless and efficient setup.
• Leverage expertise in payment processing systems, such as Stripe, PayPal, and Adyen, to integrate merchants into our platform.
• Provide ongoing support, addressing any issues or concerns that may arise.
• Build and maintain strong relationships with merchants, ensuring their satisfaction and success.
• Deliver exceptional customer service, exceeding client expectations.
• Stay up-to-date with industry trends and best practices in payment processing.
• Collaborate with cross-functional teams to ensure a cohesive and integrated onboarding experience.
• Monitor and analyze onboarding metrics to identify areas for improvement and optimize the process.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in a merchant onboarding or customer service role.
• Proven experience with payment processing systems, such as Stripe, PayPal, or Adyen.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Excellent problem-solving and analytical skills.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

🛠️ Keahlian

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