CRM Officer (Customer Relationship Management)

Join Private Advertiser as a CRM Officer in Banjarmasin, Kalimantan Selatan, and play a pivotal role in shaping customer relationships through modern CRM strategies. This full-time position offers a competitive salary (Rp 2.500.000 – Rp 3.000.000 per month) and the opportunity to work in a dynamic and innovative advertising environment. As a CRM Officer, you will be at the heart of our customer engagement efforts, ensuring that every interaction with our clients is meaningful and impactful.

Private Advertiser is a leading advertising agency in Banjarmasin, known for its creative solutions and client-centric approach. We are looking for a passionate and detail-oriented CRM Officer to join our team and help us build stronger relationships with our clients. In this role, you will use industry-leading CRM tools such as Salesforce and HubSpot to manage and analyze customer data, track interactions, and identify opportunities for growth.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data using CRM software like Salesforce and HubSpot.
• Track and analyze customer interactions to identify trends and opportunities for improvement.
• Develop and implement CRM strategies to enhance customer engagement and satisfaction.
• Coordinate with sales and marketing teams to ensure seamless customer experiences.
• Generate reports and insights to support decision-making and strategic planning.
• Provide excellent customer service and support to ensure client satisfaction.
• Stay updated with the latest CRM trends and best practices to continuously improve our processes.
• Collaborate with cross-functional teams to drive customer success and business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in a CRM-related role, preferably in the advertising industry.
• Proficient in using CRM software such as Salesforce and HubSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with data analysis tools such as Excel and Google Analytics.
• Certification in CRM or related fields is a plus.

🛠️ Keahlian

Lowongan Terkait